Appbot is an app review and ratings tool reshaping how teams analyze user sentiment about software.
The tool handles the heavy lifting by processing feedback and bug requests to make the support team’s workflow easier. It also uses sentiment analysis and natural language processing tools to understand and interpret reviews.
It boasts features such as integration with software your team loves, a centralized metrics dashboard, a tool to see the most common theme in your reviews, and more.
Appbot gives a free 14-day trial with no credit card requirement.
Key Features
- Review monitoring
- App review analysis
- App store ratings history
- App review reply options
- Review aggregator
Pros & Cons
| Pros | Cons |
| Real-time review fetch from major app stores such as the Apple Store and the Google Play Store. | No free version is available, only on the large plan which is limited to a 14-day free trial. |
| Collects app reviews from users all over the world. | |
| Translate reviews in other languages into English | |
| It has features to integrate with the apps your customer support team is using, including Slack, Zapier, Zendesk, and more. | |
| Utilize NLP to save team hours of research by automating group reviews based on team needs | |
| All metrics are centralized on a Dashboard so that teams can reference it or share the data. | |
| Developers can take advantage of the RESTful JSON reviews API to build their own reports and even integrate with systems that are yet to be supported by Appbot. | No free version is available; it is only available on the large plan, which is limited to a 14-day free trial. |
Pricing
| Plan Name | Price (Monthly, Billed Monthly) | What’s in the plan |
| Small | $49 | One user gets standard features such as App Ratings Over Time, Topics, Tags & Custom Topics, App Review Sentiment, Integrate with Slack, Teams, Custom Dashboards & more |
| Medium | $ 99 | All the features in the small plan with up to 3 users |
| Large | $ 159 | Seven users get all standard features plus Export to CSV & Excel, Reply in Integrations, Reply In Appbot, Unlimited Auto Replies, and Optional API Access $159/m. It also offers a 14-day free trial. |
| Premium | $ 479 | Twenty users get all the features in the large plan plus Single Sign-On (SSO), Optional Invoice Billing, Tableau Data Connector, Basic Procurement Support, and Optional API Access. |
Conclusion
Appbot is a go-to solution for companies that want customer support teams to streamline their operations involving how users feel about their app.
It improves manual work by turning raw reviews into useful insights using sentiment analysis and Natural Language Processing. Plus, it collaborates efficiently with platforms that customer support teams are familiar with.
It may not have a free version, but the large plan gives users a 14-day free trial with no credit card requirement.
